Privacy policy
Last Updated: October 26, 2025
Novoria operates this shop and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). Novoria is built on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or share personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal data.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your data as described herein.What personal data do we collect or process?
Which personal data do we collect or process?
When we use the term “personal data,” we refer to information that identifies you or can be directly associated with you. Personal data does not include information that is collected anonymously or anonymized in such a way that identification or association with you is not possible. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal data, including inferences drawn from such data:
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Contact information: including name, postal address, billing address, shipping address, phone number, and email address.
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Financial data: including credit and debit card information, bank account numbers, payment card information, transaction details, payment method, payment confirmation, and other payment details.
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Account information: including username, password, security questions, configurations, and settings.
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Transaction information: including items you view, add to your cart, add to wishlists, purchase, return, exchange, or cancel, as well as your past transactions.
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Communication with us: including information you provide when contacting us, for example when submitting a customer support request.
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Device information: including information about your device, browser, or network connection, IP address, and other unique identifiers.
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Usage information: including information about how you interact with the Services, including when and how you use or browse them.
Sources of personal data
We may collect personal data from the following sources:
- Directly from you: We collect data when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
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Automatically through the Services: We collect data from your device, when you use our products or Services, visit our website, and through the use of cookies and similar technologies.
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From our service providers: We collect data when service providers perform certain functions on our behalf and when they collect or process your personal data on our behalf.
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From our partners and other third parties.
How do we use your personal data?
Depending on your interactions with us or the Services you use, we may use personal data for the following purposes:
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Provision, customization, and improvement of the Services: We use your personal data to provide the Services, including fulfilling contracts with you, processing payments, completing orders, storing your preferences and items of interest, sending account-related notifications, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, allowing you to leave reviews, and creating a personalized shopping experience, including recommending products based on your purchases.
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Marketing and advertising: We use your personal data for marketing purposes, such as sending marketing communications via email, SMS, or mail, and showing you online ads for products or services related to the Services or other websites, based on items you purchased or added to your cart, or other activity on the Services.
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Security and fraud prevention: We use personal data to authenticate accounts, ensure a secure payment and shopping experience, detect, investigate, or prevent fraudulent, illegal, unsafe, or malicious activities, protect public safety, and maintain the security of the Services. If you register an account, you are responsible for safeguarding your login credentials. We strongly recommend that you do not share your username, password, or other login information with anyone.
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Communication with you: We use personal data to provide customer support, respond to inquiries promptly, and maintain our business relationship with you.
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Legal purposes: We use personal data to comply with applicable laws, respond to lawful requests from authorities, investigate or participate in civil proceedings, potential or actual disputes, or other adversarial processes, and enforce our terms, policies, or rights.
How do we share personal data?
In certain circumstances, we may share personal data with third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:
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With Shopify, providers, and other third parties delivering services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
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With business and marketing partners who provide marketing services and show you advertisements. For example, Shopify enables personalized advertising with third-party services based on your online activity across merchants and websites. Our partners use your data according to their own privacy policies. Depending on your residence, you may have the right to instruct us not to share your data for targeted advertising.
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When you request or consent to sharing certain information with third parties (e.g., for product delivery) or use social media widgets or login integrations.
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With our affiliates or within our corporate group.
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In connection with a business transaction, such as a merger or insolvency, to comply with legal obligations, enforce service policies, or protect our rights and the rights of our users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal data about your access and use of the Services to provide and improve them. Data you submit to the Services may be shared with Shopify and third parties, possibly located outside your country of residence. To provide enhanced Shopify features, Shopify may use data from your interactions with our shop, other merchants, and Shopify. Shopify is responsible for processing this personal data for these purposes. More information is available in Shopify’s Privacy Policy .
Third-party websites and links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies as well as any other terms and conditions. We make no guarantees and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without restrictions on its use by us or any third party. The inclusion of such links by us does not imply that we endorse the content of these platforms or their owners or operators, unless explicitly stated in the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal data from children who are not of legal age in your country. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details provided below to request the deletion of this data. At the time of this Privacy Policy’s effective date, we are not aware of any personal data from individuals under the age of 16 being “shared” or “sold” (as defined under applicable law).
Security and data retention
No security measures are perfect. We cannot guarantee “perfect security.” Avoid sending sensitive information through insecure channels. Retention depends on factors such as account management, legal obligations, disputes, or contract enforcement.
Your rights
Depending on where you reside, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in some cases, we may lawfully decline your request to the extent permitted by applicable law.
- Right of Access: You may have the right to request access to the personal data we hold about you.
- Right to Erasure: You may have the right to request that we delete the personal data we hold about you.
- Right to Rectification: You may have the right to request that we correct any inaccurate personal data we hold about you.
- Right to Data Portability: You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
- Managing Communication Preferences: We may send you marketing emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you choose to unsubscribe, we may still send you non-promotional emails, for example regarding your account or orders you have placed.
If you reside in the United Kingdom or the European Economic Area, you may, subject to local law exceptions and limitations, exercise the following rights in addition to the rights listed above:
- Right to Object and Right to Restrict Processing: You may have the right to request that we stop or restrict the processing of your personal data for certain purposes.
- Withdrawal of Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of processing based on your consent prior to its withdrawal.
You can exercise these rights where indicated within the Services or by contacting us using the contact details provided below. For more information on how Shopify uses your personal data and the rights you have, including rights regarding data processed by Shopify, please visit https://privacy.shopify.com/en.
Exercising these rights will not result in any disadvantage to you. To the extent permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may appoint an authorized representative to submit requests on your behalf. Before accepting a request from such a representative, we will require proof that you have authorized them to act on your behalf. In some cases, you may also be required to verify your identity directly with us. We will respond to your request promptly in accordance with applicable law.
Complaints
If you have any complaints regarding how we process your personal data, please contact us using the contact details provided below. Depending on where you reside, you have the right to challenge our decision by contacting us at the contact details provided or by submitting your complaint to the relevant data protection authority. For the European Economic Area, there is a list of the competent data protection authorities. If you wish to access it, you can do so here.
International transfers
Please note that we may transfer, store, and process your personal data outside the country in which you reside.
If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the competent UK authority, unless the transfer is to a country that has been proven to provide an adequate level of data protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last Updated” date accordingly, and provide any notice required by applicable law.