Refund policy

Return policy

We offer a 30-day return policy. This means that you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

To initiate a return, please contact us at info@novoria-store.com. Please note that returns must be sent to the following address: Glasewaldtstraße 34, 01277 Dresden, Germany

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at info@novoria-store.com at any time.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom-made products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have received. Once the return is accepted, you can purchase the new item separately.

European Union – 14-Day Right of Withdrawal

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without providing any reason. As described above, the item must be in the same condition in which you received it: unused, unworn, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@novoria-store.com.